Thank you for choosing to stay with us at Los Alcatraces Cozumel. Below are our policies and procedures; please read them carefully.
Check-in time is anytime after 3 pm. If you arrive earlier we will be pleased to store your luggage until your room is ready. Guests will be required to present a valid form of identification. Los Alcatraces Cozumel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.
Check-out time is 11:00 am so that we have sufficient time to prepare the rooms for incoming guests. If you require a later check-out, please contact us before 9 am on the day of departure, and we will do our best to accommodate your request.
Although we are pet-friendly, we do not accept pets. There are plenty of birds, lizards, fish, and butterflies to entertain your “pet” craving. All pets are prohibited on the property (a charge of $250.00 will be applied to the bill if a pet is discovered).
Smoking is prohibited in all areas of Los Alcatraces Cozumel. (A $100.00 charge will be applied for smoking in your room.)
We certainly understand that changes in plans do occur in our mobile society. As a small inn, we need ample notice of cancellation. If you must cancel, kindly do so promptly. If a cancellation is not received 30 days in advance you will be charged for the entire reservation. As a small property, we do not hold rooms. Reservations not canceled or canceled after scheduled check-in will be considered “No Shows.” All cancellations are to be requested in writing or by e-mail. Proof of sending does not confirm proof of receipt. Cancellation only acknowledged when confirmation from Los Alcatraces Cozumel is sent to you notifying you of any refund amount. We reserve the right to retain the entire cost of stay if cancellation instructions are not followed.
Only registered guests of Los Alcatraces Cozumel will be allowed on site and the privilege of using said facilities.
Los Alcatraces Cozumel is designed with the comfort and relaxation of adults in mind, so we ask you to leave your children behind when you visit, however well behaved they are.
Guests are to observe nighttime peace and quiet, i.e. they are not to disturb the other guests accommodated in the hotel.