Check-in time is anytime after 3 pm. If you arrive earlier we will be pleased to store your luggage until your room is ready. Check-out time is 11:00 am so that we have sufficient time to prepare the rooms for incoming guests.
Smoking is prohibited in all areas of Los Alcatraces Cozumel.
As a small inn, we need ample notice of cancellation. If a cancellation is not received 30 days in advance you will be charged for the entire reservation. All cancellations are to be requested by e-mail. Proof of sending does not confirm proof of receipt.
Only registered guests of Los Alcatraces Cozumel will be allowed on site and the privilege of using said facilities.
Although we are pet-friendly, we do not accept pets. All pets are prohibited on the property
Los Alcatraces Cozumel is designed with the comfort and relaxation of adults.